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ABOUT US

At PIKE SIX, we believe every member experience begins long before the workout starts.
Our Front Desk team is the heart of the studio experience. As the first point of contact, yo will create a welcoming, professional and personalised environment where every member feels valued, supported and inspired from their very first interaction with PIKE SIX.
We're looking for enthusiastic, service-oriented individuals who enjoy connecting with people, thrive in a fast-paced environment, and are passionate about delivering exceptional customer experiences.
This is an opportunity to grow your career within a unique boutique fitness brand while becoming part of a collaborative and high-performing team.
If you're passionate about helping people feel welcome, supported and inspired throughout their fitness journey, we'd love to hear from you.

Customer Focus

Our members are at the heart of everything we do. As a Front Desk Executive, you will help create a seamless, welcoming and memorable experience for every member from their first interaction with PIKE SIX through every studio visit.

You will:

• Deliver an exceptional customer experience across all touchpoints, including phone, WhatsApp, email, social media and in-studio interactions.
• Welcome every member and guest with warmth, professionalism and positive energy.
• Guide new members through a smooth and personalised onboarding experience.
• Respond promptly and professionally to member enquiries and class bookings.
• Handle member feedback, concerns and service recovery with empathy and professionalism.
• Process class bookings, member transactions and payments accurately.
• Maintain accurate member profiles and customer records.
• Build genuine, long-term relationships with members through attentive, personalised and professional service.
• Anticipate members' needs and provide thoughtful, personalised support throughout their studio experience.
• Support studio events, community activities and member engagement initiatives.
• Gather member feedback and communicate valuable insights to the leadership team to continuously improve the member experience.
• Maintain a welcoming, positive and inclusive studio atmosphere that reflects the PIKE SIX brand.

Studio Operations

You will play a key role in ensuring the studio operates efficiently while maintaining the premium standards of the PIKE SIX brand.

You will:

• Support the daily opening and closing procedures of the studio in accordance with company operating standards.
• Complete opening and closing checklists to ensure the studio is fully prepared for daily operations.
• Ensure the reception area, studio facilities and common areas are clean, organised and well-presented at all times.
• Prepare the studio before classes and ensure all facilities are ready to deliver a seamless member experience.
• Coordinate with trainers to ensure class schedules, attendance and daily studio operations run smoothly.
• Manage class bookings, attendance records and member check-ins accurately.
• Process daily administrative tasks, including documentation and member records in accordance with company procedures.
• Monitor studio supplies and inventory levels, and coordinate replenishment when required.
• Report facility maintenance issues promptly and coordinate with the appropriate vendors or management team.
• Follow all company policies, operational procedures, and health & safety standards.
• Complete daily operational checklists and support the continuous improvement of studio operations.

Teamwork

You will:

• Collaborate closely with the leadership team, trainers, operations and marketing teams to support the studio's overall success.
• Build positive relationships with teammates, members and the local community.
• Contribute to a culture of professionalism, collaboration, continuous learning and shared success.
• Support trainers and studio operations to ensure every class runs safely, efficiently and on schedule.

Other Responsibilities

You will:

• Always act in the best interests of PIKE SIX.
• Demonstrate passion for our mission, our team and our members.
• Represent the PIKE SIX brand with professionalism, integrity and care in every interaction.
• Attend all required meetings and training sessions.
• Support special projects, studio events and operational initiatives whenever required.
• Perform additional duties and projects as assigned by the leadership team.

What We’re Looking For

We're looking for people who genuinely enjoy helping others and are passionate about creating exceptional customer experiences.

Requirements:

• Minimum one year of customer service experience in hospitality, retail, fitness, wellness or a related service industry.
• Previous experience in a boutique fitness studio is an advantage.
• Excellent communication and interpersonal skills.
• Friendly, confident and professional with a positive attitude.
• Strong customer-first mindset with exceptional attention to detail.
• Highly organised and able to multitask in a fast-paced environment.
• Comfortable using computers and digital booking systems.
• Experience with Mindbody, Glofox or similar studio management software is an advantage.
• Excellent spoken and written English.
• Mandarin language skills are an advantage.
• Able to work flexible retail hours, including evenings, weekends and public holidays when required.
• Legally eligible to work in Singapore.

What We Offer

• Competitive salary package with performance-based rewards.
• Staff discounts and complimentary studio classes.
• Structured onboarding and professional development.
• Opportunities for career progression within a growing international boutique fitness brand.
• A supportive, energetic and collaborative team environment.
• Be part of the founding Singapore team and help shape the future of PIKE SIX.

At PIKE SIX, we celebrate diversity and are committed to creating an inclusive workplace for everyone.

Apply Now

Join our founding Singapore team and help more people move better, perform better, and Find Their Peak.

Please send your CV via WhatsApp: 📱 +65 8079 6919

Only shortlisted candidates will be contacted.
The responsibilities outlined above are representative of this position and are not intended to be a comprehensive list of all duties. Additional responsibilities may be assigned as business needs evolve.