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ABOUT US

As the Front Desk Receptionist, you are responsible for Customer Service activities. The ideal candidate will have a passion for PIKE SIX culture, brand, and communication. Key responsibilities include providing service to clients,  assist with studio operation, and support studio activities. Most importantly, providing a WOW client experience! 

Customer Focus

• Facilitate a seamless end-to-end customer experience from online/phone inquiries to assisting to book first-time class to in-studio journey.
• Greet everyone with passion, energy, and knowledge. 
• Ensure the proper onboarding experience of all clients. 
• Work at front desk to answer phones and talk to clients among other tasks.
• Facilitate payment of member services in accordance with company procedures
• Facilitate all member requests
• Conduct follow-up calls to prospective customer to understand clients’ feedbacks and true needs.

Studio Operation

• Understand and follow all policies, procedures and standards
• Maintain a clean and organized studio environment
• Knowledge of studio facility, services, and schedules
• Display and sell retail merchandises
• Assist in retail, childcare, pet care, etc. as needed
• Schedule studio maintenance needs

Other Responsibilities 

• Act in the best interest of the company. You must have a passion for our mission, our people, and our clients.
• Execute checklists and operational schedules to ensure that all aspects of the facility and environment are well maintained.
• Support to execute kick-arse marketing and community events.
• Build and foster relationships in the studio, with instructors and local community.

What Type of Trainer We Look for ("Must Haves")

• At least 1+ year of customer service and/or retail experience with strong customer service mindset.
• Have a warm, energetic, and enthusiastic personality.
• Great attention to detail with strong organization and communication skills.
• Have passion, knowledge, and involvement in Pilates and/or other fitness, or healthy lifestyle activities.
• Fluent in Chinese and proficient in English 
• Can work flexible at "retail" hours- days, nights and weekends, as needed.
• Knowledge of MS Office (Word, Excel and Outlook).

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.